MUX EVENTS
Hire Terms & Conditions
Please read our Hire Terms & Conditions carefully before placing an order. By confirming a quote or paying a deposit, you acknowledge and agree to the terms outlined below.
Booking & Hire Requirements
- Minimum hire value of $100 applies for self-pickups.
- Minimum hire value of $300 applies for delivery orders (excluding delivery fees).
- Quotes are subject to availability at the time of confirmation.
- 50% deposit (excluding bond) must be paid within 7 days of invoice date.
- Remaining balance is due 15 days before the event.
Equipment Return & Damage
- All DIY hire equipment must be returned in original condition and packaging.
- Failure to return items correctly may result in loss of bond.
- Additional charges may apply for repairs or replacement costs.
- Late return fees apply at the daily hire rate.
- Full replacement cost is payable for damaged or lost items.
Delivery & Venue Conditions
- Location changes may incur additional charges.
- A minimum of 24 hours notice is required for location changes.
- Parking permits, licenses and venue fees are the customer's responsibility.
- We reserve the right to cancel bookings due to unsafe weather or venue conditions.
Liability & Responsibility
- Equipment is supplied "as is" without warranty.
- Customers use all equipment at their own risk.
- MUX Events is not liable for misuse, overloading or abuse of equipment.
- Customers are responsible for all damages during the hire period.
- Debt recovery costs are payable if invoices remain unpaid.
Cancellation & Refund Policy
- Client cancellations will forfeit all deposits paid.
- If cancelled within 15 days of the event, full payment remains payable.
- If MUX Events cancels the booking, a full refund will be issued.
Agreement
By confirming a quote via email or paying a deposit, the customer acknowledges and agrees to all Hire Terms & Conditions outlined by MUX Events.